emoscore
Sensory Marketing in Physical Stores Can Increase Customer Satisfaction – and Sales
Create a positive retail customer experience with sensory marketing by nurturing the emotions of...
Want Your Content to Go Viral? Follow the Recipe to Generate Buzz
Successful marketing campaigns create an irresistible buzz around products and services. Discover the...
Customer Satisfaction Score (CSAT): The Happy Customer KPI
Happy customers are loyal customers, but how do you know what they feel? The Customer Satisfaction Score...
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The Golden Circle Approach: how great leaders inspire action.
(This article on the Golden Circle is the second part of our analysis of the 2016 KPMG study “Banking...
“To be or not to be kodaked”. That is the question.
No matter the experiences we go through in life, only the positive or negative emotions related to it...
Why you should care about your Emoscore
Emoscore, a simple number to express emotional complexity When we try to explain our unique approach to...