emolytics
Customer Satisfaction Score (CSAT): The Happy Customer KPI
Happy customers are loyal customers, but how do you know what they feel? The Customer Satisfaction Score...
The rise of referrer spam in your analytics reports
Have you noticed a number of inexplicable referrers in your Google Analytics reports recently? This is...
Net Promoter Score (NPS): the customer loyalty KPI
All you need to know about the Net Promoter Score. Find out how this KPI can be a very effective tool...
Get our Newsletter
Learning valuable insights from your customers and stay tuned about our products and new features!
The Golden Circle Approach: how great leaders inspire action.
(This article on the Golden Circle is the second part of our analysis of the 2016 KPMG study “Banking...
“To be or not to be kodaked”. That is the question.
No matter the experiences we go through in life, only the positive or negative emotions related to it...
Web surfers emotions (happiness to sadness) : Year 2015 data in review
What is the state of mind of Internet users in the world? As we might have guessed, money cannot buy...