Emotions and employee satisfaction can affect your company’s bottom line and decision-making. This is why you should measure your staff true real feelings.
Moods and emotions are tightly woven together. They – from the CEO and management team to sales and human resources. They affect everyone and all aspects of a business drive human behavior and that means they can affect your company’s bottom line.
Emotions can have both a positive and a negative impact. They impact on the way we think and act, and affect the way we respond to challenges and how we function under pressure. They can impact on our judgment and influence how we handle difficult decisions. Good decision-making can therefore hinge on our mood and emotions in the moment.
Crucially, the emotional responses of staff across each department can have a knock-on effect across the business. The mood of staff members can affect morale and lead to a more toxic – or more productive – work environment.
How do you improve the emotions of your employees?
The key is to develop the emotional intelligence of your employees. Unlike IQ, emotional quotient (QE) can be improved by training that can have a positive impact on both the professional and personal lives of your employees.
Happy employees are more likely to be motivated, and to interact more positively with colleagues and customers. There are dozens of studies that provide evidence that a lack of appreciation and engagement fuel absenteeism and discontent at work. This affects staff turnover and your bottom line.
Your employees are your brand ambassadors; often they are the first exposure your clients have to your business. Employees who aren’t happy at work are less likely to project a positive image of your company’s attitudes and commitment.
Emotions affect employee experience and satisfaction in a similar way to how they affect customer experience. That’s why it’s important to gauge the mood of employees and listen to their feedback.
How emotions affect employee satisfaction
The Affective Events Theory (AET) is a recognized psychological model that links workplace emotions and mood to employee performance. It ties into employee behavior and how that behavior is influenced by job satisfaction.
According to the AET, employee behavior is guided by emotions. It proposes that certain aspects of a job can affect the mood and emotions of an employee and therefore impact on job satisfaction. The five elements related to AET can summarized using the OCEAN model: Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism.
Someone who is pleased with their role on a certain project may feel emotionally happier at work. This job satisfaction can lead to improved motivation levels, better overall performance and more active engagement with colleagues and customers.
The AET and other workplace studies agree that emotions affect decision-making – and that positive emotions are needed for rational, effective decisions. Conversely, poor decisions can also be linked back to a poor emotional state.
For example, one study found that judges are more lenient in their decisions after eating. With food linked to mood, this shows that any level of decision-making – even those based on morals or the law – can be influenced by mood.
This is important to your company’s performance given that good decision-making is key to a successful business strategy. From task management to company development and staff relations, good decision-making is closely linked to positive business outcomes. It is also deeply linked to decision fatigue, where decision-making is made impossible due to a negative emotional state.
Emotional responses can also flow into the field. Customers and suppliers can pick up on poor mood and, by consequence, poor performance – and so can your competitors.
This is why it’s in your interests to gauge staff feedback and improve internal communications. In short, happy staff are satisfied, productive staff.
5 reasons you should measure employee satisfaction
Employee satisfaction matters because:
- Employee satisfaction = employee retention. If you can find out why employees are not happy, you can set about changing it.
- Employee success delivers your results and boosts your bottom line.
- HR planning and skilled recruitment can keep your business competitive, particularly in times of skilled shortages. Gauging staff satisfaction can help develop an environment that attracts talented employees and allows them to develop and flourish.
- Measuring employee satisfaction can help minimize staff turnover and disruption to the business.
- Employee feedback – particularly constructive criticism – can help identify and solve issues before they affect business performance. For example, you can offset unpopular management decisions, or create solutions to maximize employee satisfaction.
How can you measure employee satisfaction
So how can you measure employee satisfaction? More and more companies are tracking the emotions of their employees to help give their business an edge over competition.
Finding the right way to engage with your employees is paramount. It needs to be done sympathetically and in a non-intrusive way that retains employee confidence.
Emolytics for HR and management can anonymously measure employee satisfaction levels using the email feedback channel via the Emoscore KPI.
The surveys are non-intrusive and short – making it as easy as possible for employees to log their emotions and attitudes. Questions can be tailored for individual workplaces, and can include encouragement that generates dialogue with employees to help drive workplace improvements.
The survey results are fed back to HR and management in in-depth reports that are both easy-to-digest and action. All surveys are anonymous, which is essential if employees are to provide constructive feedback that reflects their true real feelings.
Data can be analyzed by employee sector, age or geography to provide a micro level overview of satisfaction levels in a particular team or across an entire division.
Emolytics digs deeper than a basic employee survey to better understand staff sentiment and draw in relevant feedback. It takes the guesswork out of employee satisfaction, replacing hearsay and water cooler gossip with solid data. It provides an overview of the prism of emotion that influences how your employees perform each day.
The results can be used to drive positive change to HR procedures and employee management, and boost employee satisfaction levels across the company.
As entrepreneur Richard Branson once said: “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
Start measuring emotions today
Measuring employee satisfaction can help provide feedback on employee emotions and help guide change that makes the workplace a happier, more productive environment for employees. It can also help make employees more aware of their emotions and how they may be affecting them at work.
Most importantly, happy employees result in healthier bottom lines.
Find out more about Emolytics and how we can help you measure the emotions of your employees. Get in touch for a free consultation with our digital experts today.
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